Returns & Exchanges
At Lolli and Pops, we want your sweet treats to arrive in perfect condition, but due to the perishable nature of our products, we generally cannot accept returns. If your order is damaged or incorrect, please contact our Guest Services team within 7 days of delivery for a replacement or store credit.
Inspect Your Sweets
Upon arrival, carefully check your package for any signs of damage or missing items from your order.
Document the Issue
Take clear photos of the damaged product and the shipping box to help us expedite your resolution process.
Contact Guest Services
Email our support team with your order number and photos to request a refund or a fresh replacement.
Sweet Satisfaction
Once approved, we will issue a credit to your original payment method or ship out a replacement treat immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing